FAQ

Nous voulons éviter les retours inutiles. C'est pourquoi vous trouverez un tableau des tailles séparé avec des instructions d'ajustement pour tous les modèles de chaussures. Pour ce faire, cliquez sur la petite icône de règle à côté des pointures.

En gros, on peut dire que nos modèles Classic, Step, Ballerina, Taiga, Nomad, Tundra & Highland sont une demi-taille plus petite et peuvent donc être choisis une taille plus grande.

Si elles sont un peu trop larges, vous pouvez ajouter une semelle intérieure à tous nos modèles.

Nous vous recommandons généralement de ne porter nos pantoufles à semelles en cuir qu'à l'intérieur, car elles resteront ainsi tout simplement plus belles. Cependant, par beau temps, ils conviennent également pour une utilisation dans le jardin ou sur la terrasse, même s'ils se salissent un peu. Nous les portons toujours à l'extérieur et la semelle se nettoie toujours toute seule.

Avec le temps, les propriétés hydrofuges du cuir diminuent. Tout comme la peau, le cuir peut également devenir sec, ce qui le rend plus vulnérable. Nous recommandons ici un produit d'entretien du cuir. La durée de vie moyenne des semelles en cuir est de 2 à 4 ans.

Si vous êtes souvent dehors, nous vous recommandons nos chaussons avec semelles en caoutchouc naturel. Ceux-ci sont explicitement conçus pour pouvoir être portés à l’extérieur sans aucune restriction.

It depends on how thick your insoles are. Thicker insoles fit wonderfully into our WoolFit Classic slippers. Not-so-thick insoles fit perfectly into the WoolFit Taiga, our Ballerina slippers, or even the Highlands.

Basically all of them, our softest models are from Nepal, e.g. the WoolFit Footprint or the WoolFit Tibet. Also our new model Sherpa.

As a general rule, we advise against washing your shoes in a washing machine as this can cause them to shrink. However, it is certainly possible for shoes with leather soles. Please read the instructions linked below.

You can find detailed instructions on how to clean felt slippers in our Care Tips for Felt Slippers.

Si vous souffrez d'un orteil en marteau (hallux), nos chaussons pieds nus sont particulièrement adaptés car ils sont dotés d'un feutre extra doux et d'un large bout. Ma mère a un oignon assez grave et s'extasie sur son empreinte WoolFit .

We have received very positive feedback from many customers who suffer from diabetes. However, we cannot give medical advice. The positive qualities of our hand-felted slippers include:

- No pressure-causing seams, as they are hand-felted in one piece.

- Especially soft.

- Plenty of toe room.

Here we can particularly recommend the models Footprint, Yeti and Tibet.

Some customers who suffer from numb feet have also found our massage sole, the FeelGood Footbed, to be very helpful.

Mulesing is the practice of cutting off excess skin folds around the anus of sheep. This is a common practice with Merino sheep, as they are so overbred for wool production that they have "too much" skin. Especially in the area around the anus, parasites such as blowfly larvae accumulate there and cause diseases. During mulesing, these skin folds are cut off - usually already in young animals and without anaesthesia. Anyone who has seen pictures of it knows how cruel and traumatising it must be for the sheep.

Therefore, mulesing is banned in many countries, but unfortunately not yet in all (not in Australia, for example).

If you want to ensure that the wool is mulesing-free, you should pay attention to the following:

- only buy Merino wool from mulesing-free certified farms.

- buy wool from countries where mulesing is banned, such as New Zealand.

- do not use wool from overbred sheep breeds.

We source our wool from regional shepherds in Kyrgyzstan, who keep their sheep outdoors all year round in a traditional way. The common sheep breed there is the fat-tailed sheep, which has not been overbred for wool production.

For our slippers from Nepal, we also use regional wool. However, since the quantity there is often not sufficient, we also buy wool from New Zealand. Mulesing has been banned in New Zealand since 2018.

Non, toutes nos chaussures sont au moins en laine et ne sont donc pas végétaliennes. Cependant, tant que les moutons auront besoin d’une nouvelle coupe de cheveux (environ une fois par an), de la laine sera également produite. Pour nous, la manière dont les moutons sont élevés est cruciale, et si possible en liberté. Nous veillons également à n'utiliser que de la laine sans mulesing.

For the products from our Kyrgyz production, we exclusively use regional, mulesing-free wool. It comes from small and medium-sized farmers whose farms are located in the highlands of the Naryn-Kul regions in Kyrgyzstan. Harsh highland conditions determine the special properties of Kyrgyz sheep's wool. It has more curls, which allows for a stronger felt to be produced, providing better protection against the cold.

Wool Collection Points: In Kyrgyzstan, there are more sheep than people, and therefore the demand for wool is more than met. Remote shepherds with no connection to the city have no chance to sell their wool and are therefore often forced to throw it away, as they primarily keep the sheep for meat production. Our partner in Kyrgyzstan provides these shepherds in small villages with so-called wool collection points, where they can profitably sell their wool and it is collected by our production facility there. In this way, we ensure the sustainable use of existing resources.

Nepal: Here, we try to cover most of our wool needs regionally. In Nepal, industrial mass animal farming is largely unknown, and the wool also mostly comes from very small farms and individuals. Although there are many sheep in Nepal, there is a lack of infrastructure to meet the year-round demand of processing businesses. Therefore, in addition to regional wool, we now also purchase wool from New Zealand. This wool is also mulesing-free, as mulesing was banned in New Zealand in 2018.

"Vegetable" does not mean that the leather is "vegetarian", but that it has been tanned with vegetable substances. In industrial leather production, chemicals are usually used, which not only harm the environment but also leave harmful ingredients in the leather.

In vegetable tanning, only tanning agents from plants, called tannins, are used. These are known, for example, from red wine, where they determine both the taste and the intensity of the hangover the next day. The leather is tanned together with the tannin-containing plant materials, such as spruce or oak bark, in a pit for a long time. The type of plant material also determines the later color of the leather, which is very difficult to predict and always get the same. Therefore, our slippers with vegetable-tanned leather soles often have a different sole color, which is difficult to cover with a product image. We hope you see it, like us, as a sign of naturalness and genuine craftsmanship.

Why is vegetable-tanned leather so rarely used? Quite simply, vegetable tanning takes much longer than chemical tanning, and the leather is therefore much more expensive than "conventional" leather. Vegetable tanning has been the original way of producing leather for over 5000 years.

The most sustainable approach, of course, is to produce everything as regionally as possible in Germany. However, we also see sustainability as supporting developing countries and helping them build a "sustainably existing" economy. Nepal and Kyrgyzstan are both very poor countries. In contrast to, for example, Germany with its automotive industry, felt processing and craftsmanship are among the most important economic sectors there. In Nepal, the most important sector (tourism) has now completely collapsed. Both countries also have an enormous import > export imbalance.

In Nepal, for example, imports account for 90% and exports for 10% of trade. As a result, full transport vehicles enter the country and empty ones return, meaning our goods "hitchhike" part of the way.

We are firmly convinced that fair trade and economic support for developing countries like Nepal and Kyrgyzstan form the foundation for more education and more justice. This, in turn, is the foundation for a greener future, because the Earth gains nothing if we in prosperous Germany have earned the privilege of being able to live sustainably, while on the other side of the world, environmental protection "must be skimped on" due to poverty. Another reason is certainly also that hand-felted shoes involve 4-5 hours of manual labor per pair. Slippers would, of course, become quite expensive in Germany then.

Unlike with food, there is no precise definition of what “organic” means here.

We understand it to mean that the sheep are kept under the best natural conditions. We use this designation for our shoes from Kyrgyzstan, because the wool there comes from small farmers who keep their sheep outdoors year-round. This type of husbandry is not only more natural for the sheep, but also much more resource-efficient. Little additional feed is needed, and the sheep maintain the grasslands themselves by naturally fertilizing them and preventing individual plants from growing too large.

It has been proven that meadows where sheep graze are much healthier, and this can also prevent erosion from heavy rainfall. The sheep serve as a kind of substitute for the huge herds of free-ranging cattle that roamed the steppes before industrialization and are actually so important for a functioning ecosystem.

Nos boîtes à chaussures sont fabriquées à partir de vieux papiers recyclés et servent également de boîtes d'expédition. Cela signifie que nous économisons sur chaque expédition.Nous avons essayé de rendre nos emballages aussi minimalistes et en même temps affectueux que possible.

Nous expédions les chaussures de manière neutre pour le climat avec DHL GoGreen, qui compense les émissions de CO2 qui en résultent en investissant dans des projets positifs pour le climat.

Nous avons encore du rattrapage à faire avec les étiquettes DHL et le ruban adhésif. Nous utilisons toujours des étiquettes et du ruban adhésif ordinaires, car le ruban adhésif sans plastique ne tenait pas bien sur les étiquettes. Par conséquent, veillez à jeter le ruban adhésif séparément dans le sac jaune.

Nous n’avons pas encore obtenu de certification car ils sont en fait très chers. Nous misons plutôt sur le commerce direct et sur une relation particulièrement étroite avec les personnes qui fabriquent nos produits.

La rémunération des ouvriers de nos deux usines est bien supérieure à la moyenne nationale. De plus, nous versons un bonus d'un dollar pour chaque paire ne présentant aucun défaut de qualité, qui va directement aux feutreurs. Notre production au Kirghizistan TUMAR a été élue l'un des meilleurs employeurs du Kirghizistan.

Vous pouvez trouver un article détaillé sur les logos Fairtrade et les astuces utilisées par de nombreux producteurs dans notre article de blog « Dans quelle mesure le commerce équitable est-il réellement équitable ? »

Nous utilisons des colorants sans azoïques. Nous le faisons vérifier régulièrement et envoyons généralement un premier échantillon en Inde et plus tard, lorsque les marchandises arrivent en Allemagne, nous le vérifions à nouveau dans un laboratoire allemand pour voir si les valeurs correspondent aux directives allemandes. Si vous aimez quelque chose de particulièrement naturel, nous vous recommandons nos chaussons beiges et marron, totalement non teints.

Yes, our felt slippers are biodegradable because we only use natural materials. The following three points provide information on how long it takes for the different materials (felt, leather, natural rubber) to degrade.

Wool is a natural, sustainable and biodegradable raw material. It is also rich in important nutrients such as nitrogen, sulphur & magnesium and is therefore ideally suited as a fertiliser for plants. If you want to do something good for your plants, cut the felt into small pieces and add it to the compost. The felt will then decompose within approx. 4 months.

The decomposition period of leather is up to 50 years. For our slippers from Kyrgyzstan (Classics, Step, Ballerina, Taiga), we exclusively use vegetable-tanned leather. This can be safely composted as it contains no chemicals or harmful substances. Our slippers from Nepal still use conventionally tanned leather, which is why the leather sole should be disposed of with general waste.

The natural degradation period is up to 100 years. Natural rubber is produced by vulcanizing caoutchouc. However, when natural rubber biodegrades, it produces by-products that you do not want in the soil. Therefore, please take the soles to a recycling center or dispose of them like a normal shoe.

No, there is no minimum order value. You can even just order a pair of insoles.

Of course, you can also order as a guest without registering. For this, we only need your email address, your address details, and the respective payment information.

If you do not have an email address or cannot access your emails at the moment, you are welcome to place a telephone order (0 53 21 / 39 42 82, available Monday-Friday, 09:00 AM - 03:00 PM).

Yes, immediately after logging into your customer account, you will be taken to an overview of all your previous orders. By clicking on #XXXX (in the first column), you can view further details of the respective orders.

After you have placed all the desired items in the shopping cart, you can check the items again in the shopping cart view (accessible by clicking on "Shopping Cart" at the top right) and, if necessary, change the respective quantities or delete items entirely from the shopping cart.

By clicking on "Checkout" at the very bottom, you will then be taken to the next screen where you can enter your email address and your address details. On the right side, you can also enter existing discount codes.

By clicking on "Continue to shipping," you will then proceed to the next step, where you can review your data again and, if necessary, return to the previous step by clicking on "Change."

By clicking on "Continue to payment," you will proceed to the next step, where you can select your desired payment method, enter the corresponding payment data (e.g., for credit card purchases), and additionally enter a billing address (which should appear on the invoice) that differs from the delivery address at the very bottom.

By clicking on "Review order," depending on the payment method, you will either be taken to the page of the corresponding payment service provider (e.g., PayPal) or you can review your order one last time and then finalize it (if you have already entered the necessary payment data, e.g., for credit card purchases).

Once the order has been successfully placed, you will automatically receive an order confirmation from us at the email address you previously provided. If you have a customer account, the order will then also appear in your order overview.

If the order process has already been completed and registered in our system, you would need to contact us by phone (0 53 21 / 39 42 82, Monday - Friday, 09:00 AM - 03:00 PM) or by e-mail (service@woolfit.de) so that we can amend the order according to your wishes. If the order has not yet been dispatched, you can of course still cancel it.

Germany:
Flat shipping rate €4.95 – this also includes a free return and exchange.

We ship insoles free of charge!

International:
€6.95: Austria, Czech Republic, Hungary, Luxembourg, Netherlands, Poland, Belgium

€9.95: Croatia, Denmark, France, Italy, Portugal, Romania, Slovenia, Spain

€14.95: Switzerland

€13.95: Rest of Europe

We usually ship within one business day with DHL GoGreen. Climate-neutral shipping with GoGreen will be with you within 24 hours in 95% of cases.

Within Germany, we ship climate-neutrally with DHL GoGreen.

We ship internationally with FedEx.

Nos WoolFits sont expédiés dans une boîte à chaussures, qui sert également de carton d'expédition. Celui-ci est fabriqué à partir de carton ondulé recyclé. Nous avons essayé de garder l'expérience de déballage aussi minimaliste que possible tout en utilisant de petites choses conçues avec amour pour rendre l'expérience de déballage quelque chose de spécial.

Actuellement, nous utilisons encore du ruban adhésif conventionnel, car l'étiquette d'expédition de notre ruban adhésif sans plastique ne colle pas. Veuillez retirer le ruban adhésif lors du recyclage.

Yes, in the fourth shopping cart step "Payment", you can enter a billing address that differs from the delivery address at the very bottom (below the selection of payment methods).

Registered users can also enter multiple addresses in their customer account and save them for later. You can then simply select these addresses using the drop-down menu at the corresponding points in the shopping cart (i.e., both as a delivery address and as a billing address).

Of course! When providing your shipping address, simply enter the name of the packing station with the packing station number in the "Address 1" field, and your postal number in the "Address 2" field. According to the following scheme:

Address 1: Packstation + Packstation No.

Address 2: Your postal number

City: Location of the packing station

Postal code: Postal code of the packing station

After we have shipped your package, you will receive a shipping confirmation from us by e-mail, which will also contain your DHL tracking number. With this, you can check the status of your shipment on the following page:

https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

Registered users can also access tracking directly through their customer account. To do this, simply select the relevant order in your order overview (click on the four-digit order number #XXXX on the left). There you will also find a button that automatically leads you to the DHL tracking for your delivery. This button is always visible when your shipment is currently on its way to you.

Once we ship your parcel and you receive your shipping confirmation by email, you can expect your parcel to arrive within the next 1-3 business days. This way, you can ask neighbours or friends to accept the delivery on your behalf if you know in advance that you will not be home at the time of delivery.

Should DHL attempt an unsuccessful delivery, they usually leave a note in your mailbox. On this note, you will find further information, e.g., whether a neighbour has accepted the parcel or if it is available for pickup at a post office.

We ship to the following countries: Germany, Austria, Denmark, Belgium, Netherlands, Sweden, Finland, Slovenia, Latvia, Lithuania, United Kingdom, Poland, France, Luxembourg, Slovakia, Bulgaria, Hungary, Portugal, Italy, Spain, Ireland, Romania, Czech Republic, Estonia, Greece, Switzerland, Liechtenstein, Norway, USA, Canada, Australia, New Zealand.

If you have already paid shipping costs of €4.95 with your order (which apply to orders under €80), then the first return using a return label and also the delivery of the first exchange (if desired) are free of charge. Please note, however, that in this case, the shipping costs are excluded from a refund.

If you originally did not pay shipping costs (for an order value of more than €80), we charge €4.95 for the return label.

Si vous souhaitez une étiquette de retour, vous pouvez en faire la demande soit par email avec un message à service@woolfit.de , soit par téléphone au 0 53 21 / 39 42 82. Nous vous enverrons ensuite un e-mail contenant deux liens vers les portails de retour DHL et GLS, parmi lesquels vous pourrez choisir à votre guise. Vous pouvez ensuite simplement coller l'étiquette de retour imprimée sur le colis et l'apporter au bureau de poste DHL ou GLS le plus proche.

When requesting the return label (see previous point) by phone or email, you can also specify the desired exchange items if needed. These will then be reserved for you until your return is received by us. If you inform us of your exchange request by email and the corresponding item is currently unavailable, you will also be informed by us and may receive a refund instead.

If you have already paid for the returned goods, we will deduct the amount of €4.95 (if applicable) from your refund. If you do not wish a refund but an exchange, you will receive a separate invoice (directly via PayPal or for bank transfer, depending on the original payment method) for the cost of the return label when the new items are shipped.

For unpaid invoice purchases, we would ask you to transfer the amount of €4.95 (if you return all delivered items) to the account specified on the original invoice. If you wish to exchange items for unpaid invoice purchases, you will receive a new invoice including the cost of the return label when the new items are shipped (in this case, you can simply ignore the "old" invoice). If you only want to keep part of your delivery and have not yet made a transfer, we would ask you to simply transfer the cost of the items you wish to keep, plus €4.95 for the return label.

After the returned goods have arrived at our premises and been processed by our returns department, we will refund the value of the goods (excluding delivery costs, if applicable) immediately via your original payment method.

Once the returned goods have been received and registered, we will immediately send out your requested exchange.

Of course, the slippers should fit perfectly! However, we ask that you avoid visible signs of wear and tear or damage, as we unfortunately cannot accept returned items otherwise.

We would also ask you to use our original, undamaged manufacturer's box for the return if possible.

La période de garantie légale s’applique à nous. Cela signifie que nous sommes légalement tenus d'échanger gratuitement la marchandise dans les 6 mois suivant la réception de la marchandise si des défauts matériels n'apparaissent ou ne deviennent apparents qu'après un certain temps, mais dans ce délai de 6 mois. Passé ces 6 mois, la charge de la preuve s'inverse et incombe au client.

Nous disposons du droit légal de rétractation, selon lequel un retour doit être annoncé dans les 14 jours suivant la réception de la marchandise (en demandant l'étiquette de retour). Si les chaussures ne sont pas portées, mais n'hésitez pas à nous le demander, nous ferons volontiers une exception ;-)

Les achats sur facture ne sont possibles chez nous que via le prestataire de paiement Klarna. Voici un aperçu de tous les modes de paiement que nous proposons :

-Carte de crédit

-Pay Pal

-Facture avec Klarna

-Payez immédiatement avec Klarna

-Virement bancaire instantané

-Amazon Payer

-idéal

-transfert eps

-Bancontact

After clicking "Review Order" at the end of the order process, you will be automatically redirected to the PayPal login page. There, you can log in with your PayPal credentials to confirm the payment process and thus complete the payment.

If you choose "Credit card" as your payment method, you will be asked to enter your credit card details during the order process. The required information includes the credit card number, the expiry date, the three-digit security code, and your name. The security code, which you can find on the back of your credit card, is a measure for additional payment security for online purchases.

Once you are verified as the legitimate cardholder, the corresponding amount will be automatically debited from your credit card. The transaction is carried out by your credit card company, which debits the card.

If you have already placed your order (with a different payment method) and now prefer to pay by credit card, unfortunately, for legal reasons, we are not permitted to manually accept your credit card details and enter them on your behalf. Therefore, in this case, we would have to ask you to contact us directly (by phone Monday-Friday, 9:00 AM - 3:00 PM, at 05321/394282; or by email at service@woolfit.de) so that we can delete your old order from the system. After that, you can place a new order yourself with "Credit card" as the payment method.

Should you have any questions about products or our shop's user interface, our service staff will be happy to assist you. You can contact us either by email (service@woolfit.de) or by phone (at 0 53 21 / 39 42 82). Our service hotline is available Monday to Friday from 09:00 - 15:00.

We aim to answer every email within a maximum of 48 hours. We ask for your understanding that on days with very high volume (e.g., right after the weekend, especially during the winter season), there may still be delays. However, please be assured that we will process your request as quickly and conscientiously as possible. If in doubt, you can also contact us by phone at 0 53 21 / 39 42 82 (Monday-Friday, 09:00 - 15:00).

In the top right, click on "Account" to access the login area. There you can either register ("Register here") or log in with your existing user data (email address + password).

In your login area, you can view all your previous orders, and for orders that are still in transit, you can also quickly and easily access the tracking information (see Delivery, Shipping, Tracking) to check the status of your delivery.

You can also save multiple delivery and billing addresses so you don't have to re-enter your details with every order.

By clicking on “Edit addresses” on the right side in the log-in area, you will get to your address overview. There you can enter and edit several alternative addresses, in order to quickly and easily switch between them via a drop-down menu for future orders.

In the field provided for your password, you can click on “Forgot password?” on the right and then enter your registered email address. After clicking on “Restore”, you will receive an email containing a link. This will automatically take you to a page where you can enter your new password.

After subscribing to our newsletter, you will regularly receive email updates on newly arrived products or special offers. Further information on subscribing to or unsubscribing from the newsletter can be found in the following two questions.

At the very bottom right of our page, under "Woolfit Newsletter", you can enter your email address into the designated field and then click "Send" to sign up for the newsletter.

In the emails you receive after subscribing to the newsletter, there is a "Unsubscribe from newsletter" button at the very bottom.

We treat your data with strict confidentiality. Detailed information on data protection can be found here: Privacy Policy.

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